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Terms and conditions of use

This site is the property of: BEAUTY SAN SPA. was created for sale to individuals and legal entities in compliance with Italian legislation on distance contracts.

The sale is regulated by these General Terms and Conditions as well as by the procedures indicated in detail in the sections of this website named, respectively, PAYMENT METHODS, SHIPPING INFO and PRIVACY POLICY that must be considered an integral and substantial part of the sales contract. We therefore invite the Customer, before sending the order, to carefully read the conditions of sale as identified above and the information contained therein and to print them or save them on another durable medium accessible to him.

Any changes or new conditions of sale will be promptly notified to the customer, will be effective from the time of publication on the site and will apply only to sales concluded after the publication.

The sending of the order by the Customer is considered as acceptance of the conditions of sale in force at that time.


As you Shop now on the site

Shopping at is very easy:

  • select the desired products and place them in the shopping cart
  • enter your data
  • confirm the order and if it is a gift change the data by entering those of the recipient
  • proceed with payment


Art. 1 General provisions

These general sales provisions are applicable to all sales of "Costume National Scents" products concluded at a distance through the website.

The use of the remote sales service described in these General Conditions is reserved exclusively for consumers (hereinafter, "Customers" or "Client"), understood as natural persons acting for purposes unrelated to their trade, craft, business or professional activity, over 18 years of age (or, if minors, authorized by their legal representative).

The language available to conclude the contract through the Site is Italian.

The Client is obliged to carefully read the General Conditions which have been made available to him on the Site, in order to allow them to be read, memorised and reproduced by the Client pursuant to Article 12, paragraph 3, of Legislative Decree no. 70 of 9 April 2003 ("Implementation of Directive 2000/31/EC on certain legal aspects of information society services in the internal market, with particular reference to electronic commerce" - hereinafter, the "Ecommerce Decree"). The contracts concluded with Beauty San Spa through the Site are governed by Italian law and, in particular, by Legislative Decree 6 September 2005, n. 206 (hereinafter, "Consumer Code") and the Decree Ecommerce. The seller is Beauty San Spa, with registered office in Viale Giovanni Milton, 27 - 50129 Florence - Italy, VAT number and tax code 04604720484, REA FI - 464680 - headquarters Via Rimini,37 -59100 Prato. Before sending an order proposal, Customers are invited to make sure they have read and understood the instructions provided during the purchase procedure and these General Conditions, since they will be binding once the contract has been concluded.

Art. 2 - Conclusion of the contract

The order sent by the Customer to Beauty San Spa must be completed in every part and must contain the elements necessary for the identification of the Customer and the products ordered as well as the indication of the place of delivery, under penalty of its nullity. Beauty San Spa will send the Customer, by e-mail, a confirmation of receipt of order, containing a reference to the conditions of sale applicable. In accordance with the provisions of Article 53 of the Consumer Code, at the time of confirmation of the order or the execution of the contract Beauty San Spa will send the Customer, by e-mail, a summary of the General Conditions, information on the essential characteristics of the Products purchased, a detailed indication of the price and means of payment, information on delivery costs, information on the conditions and procedures for exercising the right of withdrawal, the geographical address of Beauty San Spa to which you can make complaints, information on support services and commercial guarantees existing. The Customer must immediately check the content of the communication and immediately report to Beauty San Spa any errors or omissions. Without prejudice to the use of the data described in the Privacy Policy and subject to the express consent of the Customer, the form with the order proposal and the Customer's data relating to the order proposal will be kept by Beauty San Spa for the period of time provided for by current legislation.


Art. 3 - Availability and delivery

Beauty San Spa undertakes to accept orders within the limit of the stock of goods available. In particular circumstances, Beauty San Spa may not be able to ensure the availability of all products offered and therefore can not be held responsible for the temporary unavailability of one or more products.

The sending of the order by the Customer is also valid as acceptance of any partial delivery, limited to the products available within those ordered, as well as a waiver to request such title compensation and / or damages. Beauty San Spa also undertakes, in accordance with the law, to promptly inform the customer of any unavailability of the product ordered.

If despite our vigilance, upon confirmation of payment, the product should be temporarily unavailable, Beauty San Spa reserves the right to propose a replacement article of equivalent quality and price, without charging additional costs to the customer. In the event that this is not possible, or in the event that the customer does not want a replacement, he/she may decide whether to wait for the new availability or cancel the order, again without additional costs.

In the event of permanent unavailability, if it is not possible to supply an item of equivalent quality and price, the order will be cancelled automatically and the customer will be refunded immediately.

Beauty San Spa delivers the product or products ordered by the customer, in the manner of art. 5 and the conditions expressly indicated in the section of this site called "Shipping Info".


Art. 4 - Prices and payment methods

The prices shown on are in euros and include VAT.

Transport costs are excluded and, if due, are shown separately.

The prices applied are those indicated on the site at the time of the order by the Customer. The prices of individual products are subject to change and, therefore, the prices from time to time indicated on the site, cancel and replace those previously indicated. The price of the products purchased, together with any cost of home delivery, must be paid by the customer when ordering online, by credit card or other appropriate means. The fiscal documentation will be issued by Beauty San S.p.A. at the time of delivery. The issue of the invoice must be requested in advance and the information provided by the Customer at the time of the order shall be taken as proof. No variation in the invoice shall be possible after the invoice has been issued.

For the payment of the price of the products and the relevant shipping and delivery costs, you may use one of the methods indicated in the order form. In no case will you be charged higher costs than those actually incurred by the Seller, in relation to the payment method you have chosen. For the safety of the customer, Beauty San S.p.A. is never aware of the number of the credit card, this information is in fact received only by the banking circuit that must provide authorization for payment. It is the result of the transaction that is transmitted to us. No data relating to the credit card will therefore be transcribed on the documents relating to the order, nor stored in our systems or those of the express courier.


Art. 5 - Shipments

Deliveries are made exclusively by Express Courier and we do not accept deliveries to P.O. boxes.

The cost of shipping in the various countries is related to the amount of the order, to see the shipping costs see the following link: Shipping Info.

Delivery is generally made in 48/72 hours, throughout Europe, from the moment the package is picked up by the express courier.

N.B. These times are those indicated by the express courier and therefore we cannot guarantee them, even if experience teaches us that they are almost always respected.

Delivery is from Monday to Friday during normal working hours.

If the courier is unable to make the delivery due to the absence of the recipient, after two attempts he will leave a notice of attempted delivery with details of the address to contact to arrange delivery.

Beauty San Spa will make every effort to have the products delivered to the consumer within the specified time.

The consumer is invited to contact in case of delay in delivery and in any case to report any inefficiency detected. Beauty San Spa is not responsible for delays not foreseeable and / or attributable to the Courier alone. In any case, except in cases of force majeure or unforeseeable circumstances, in accordance with article 54 of the Consumer Code the Products will be delivered within a maximum period of 30 (thirty) days from the day after the conclusion of the contract in accordance with article 2.


Art. 6 - Right of Withdrawal

Pursuant to art. 52 of the Consumer Code, the Customer has the right to withdraw from the contract without any penalty and without specifying the reason, within 14 days of receipt of the goods, subject to written notice to be sent to: Beauty San Spa Via Rimini 37 - 59100 PRATO, ITALY. In the communication the customer must indicate the product or products for which he intends to exercise the right of withdrawal, and more precisely the written communication must contain:

The manifestation of the will to avail of the benefits granted by the law.

The indication of the product purchased.

Copy of the original sales letter which must be in your possession.

In case of partial withdrawal, article code(s).

The data relating to the bank details on which to obtain the transfer (IBAN - Current Account of the buyer - BIC/SWIFT code if foreign customer).

The only costs that will be required will be those of shipping. The right of withdrawal applies only to goods intact at the time of return.

Beauty San Spa will provide in accordance with the law in the manner and within the time agreed with the customer to refund him. Alternatively, and only with the consent of the customer will be possible to replace it with another product.

The right of withdrawal can not be exercised if the product is not intact, or:

  • in the absence of the original packaging;
  • in the absence of integral elements of the product (accessories, gifts, etc.);
  • for damage to the product.

The right of withdrawal is reserved exclusively for consumers (individuals who purchase goods not for purposes related to their professional activity, trade or business), so it can not be exercised by legal persons and natural persons acting for purposes related to any professional activity.

The costs of returning the product are borne by the Customer.


Art. 7- Return of damaged goods

If an item is delivered damaged in transit, the customer does not bear the consequences, as all goods travel at our risk. In the event of damage, however, we ask you to help us improve our service by accepting packages with reservation.


Art. 8 - Guarantees and liability

Beauty San Spa, within the limits of availability as regulated above, guarantees that products will be delivered which are the same as those indicated and described on the website. Beauty San Spa guarantees the originality of the products.

The manufacturer is responsible for all products sold. In the case of packaged products, the manufacturer is also responsible for the truthfulness and completeness of the information provided on the packaging. The images on the site are provided to the customer with the sole purpose of facilitating the recognition of products.


Any complaints should be forwarded to the following address


Art. 9 - Disputes and applicable law

Civil disputes relating to the application, execution and interpretation of the contract of sale at a distance are subject to Italian jurisdiction and will be competent Court of Florence. Contracts entered into at a distance with Beauty San Spa are governed by Italian law and, for what is not expressly provided for, the rules of law on the subject.